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Terms & Conditions

Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please email our Customer Service team at hello@futurebotanics.co.uk

Overview

This website is operated by Future Botanics. Throughout the site, the terms “we”, “us” and “our” refer to Future Botanics. Future Botanics offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

General

By registering and accepting Future Botanics Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email hello@futurebotanics.co.uk. Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Any complaints should be made in writing either by post to: Future Botanics, Parsons Cottage
Buckland Filleigh, Beaworthy, Devon, EX21 5HX or by email to hello@futurebotanics.co.uk. Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.

Company Information

This website is operated by Future Botanics and our address is Future Botanics, Parsons Cottage
Buckland Filleigh, Beaworthy, Devon, EX21 5HX

Offers and Promotions

Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details. Please note that not some promotions are country specific and not available in all territories.

Orders, Payment & Delivery

For full delivery and returns details please visit our Delivery & Returns Page.
Images are for illustration purposes only and may differ from the actual product received. Colours on some items may vary due to limitations within the photographic process and screen variations.
All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.
All prices listed in GBP(£) include VAT.
Future Botanics does not operate a price-matching policy.
The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.
We accept payment by Paypal. Future Botanics will not be liable for charges or payment processing fees, should they apply, associated to your method of payment.
Please Notify Future Botanics by email if you do not receive your order after 7 days within the UK, after 14 days outside of the UK. Future Botanics will complete an investigation with the relevant courier to trace your order, this may require additional information which Customer Services will request. If we are unable to trace your order we may offer a replacement, possibly to the Billing Address only. No compensation will be granted in the rare event of a non-delivery.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. Future Botanics reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.
In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, Future Botanics reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.
Future Botanics reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.
Future Botanics reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.
Once an order has been placed, Future Botanics are not able to guarantee that changes to an order can be made prior to the order being dispatched.
If Future Botanics is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. Future Botanics will not be obliged to offer any additional compensation in any form for disappointment suffered.
If customs or import duties are charged once the parcel leaves the United Kingdom these charges must be paid for by the recipient of the parcel.
Due to restrictions shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Future Botanics will contact you to advise prior to the dispatch of the order.
Refunds will be processed via the original payment method, unless otherwise agreed by management.

Offers and discount codes

Future Botanics has the right to withdraw an offer at any time or refuse to provide the offer to a customer for any reason.

Only one offer or discount code can be used per transaction. All discount codes must be used at the time of purchase and can not be applied retrospectively.

Security

Future Botanics website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All payments are processed using Paypal. In accordance with GDPR we may pass your personal data to third parties who are authorised data processors or service providers (i.e. Paypal, Royal mail). Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.

Legal Notice

This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts